FAQ

Welcome to the Borava information hub. To ensure a seamless, fully transparent shopping experience for our community across the United States, we have compiled comprehensive answers to our most frequently received inquiries. All parameters and transaction values are processed strictly in United States Dollars (USD).

🗺️ SHIPPING & DELIVERY

Do you charge for shipping to the United States?

No. Borava provides Free Standard Shipping nationwide across the United States on all items in our catalog. There are no minimum purchase requirements, hidden handling fees, or unexpected logistics surcharges applied at checkout.

What are your processing and transit timelines?

  • Order Handling Time: 1 to 3 business days (Monday through Friday). This window covers manual quality verification, secure padding, and courier handoff.
  • Transit Time: 7 to 13 business days for final arrival at your US destination address.
  • Total Delivery Window: Most orders successfully arrive within 8 to 16 business days following successful payment validation.

Will I receive tracking information for my package?

Yes. Within 24 to 48 hours of your order clearing our 1-3 day handling cycle, an automated shipment confirmation email containing a unique digital tracking number and a direct transit monitoring hyperlink will be dispatched to your registered inbox.

💳 BILLING & SECURE PAYMENTS

What payment methods do you accept?

We utilize the Shopify Payments infrastructure alongside verified credit card processing networks. We accept Visa, Mastercard, American Express (AMEX), Discover, Diners Club, JCB, Apple Pay, Google Pay, Shop Pay, and PayPal Express Checkout.

Is my transaction data protected during checkout?

Your data security is our highest operational priority. www.borava.shop incorporates an advanced Secure Sockets Layer (SSL) certificate to fully encrypt your personal inputs during transmission. Furthermore, our store hosting environment complies with Level 1 PCI-DSS standard frameworks—the highest tier of global security established by the card networks. We do not view or retain your full card number or CVV code within our internal databases.

📦 RETURNS & REFUNDS

What is your return policy window?

We provide a 30-Day Free Return Policy. If you are not fully satisfied with your merchandise, you have 30 days from the physical delivery date logged by the carrier to initiate a complimentary return request.

How do I start a return, and who pays for the shipping?

Returns are entirely free for the customer. Simply contact our service desk at care@borava.shop or call +61 488 896 352 with your order details. Once vetted, we will supply you with a prepaid return shipping label via email. You will incur no out-of-pocket return expenses.

How long does it take to receive my refund?

Once your returned parcel is delivered back to our facility and completes a standard 2-day inspection check, your refund will be formally authorized. Borava guarantees that all approved credits are finalized and refunded to your original payment method within 10 days.

🏢 CORPORATE TRANSPARENCY

Who operates Borava, and where are you located?

Borava is an authentic lifestyle brand legally owned and operated by JOEL SWE TAT CHIA. Our corporate administrative headquarters is located at Unit 2, 37 Thornbury Street, Spring Hill, QLD, 4000, Australia. For any structural, product care, or accounting inquiries, please reach out directly via care@borava.shop.