Refund policy

Return and Refund Policy

At Borava, we want you to be completely satisfied with your purchase. We offer a transparent, streamlined, and risk-free return process tailored specifically for our customers in the United States. Our return window extends for 30 days from the date the product was delivered to your specified shipping address.

1. 30-Day Free Returns Policy

We provide a 30-Day Free Return Policy, meaning there are no return shipping fees or restocking fees passed on to the customer for eligible returns. To be eligible for a full refund, your item must meet the following criteria:

  • The item must be in its original, unused, unwashed, and unaltered condition.
  • The product must be returned in its original retail packaging, including all protective inserts, tags, accessories, and manuals.
  • A valid order number or proof of purchase from borava.shop must be provided with the return request.

2. Return Process

To initiate a return seamlessly, please follow these operational steps:

  1. Contact Us: Send a formal return request to our support team via email at care@borava.shop or call us at +61 488 896 352 within 30 days of delivery. Please state your order number and the specific reason for the return.
  2. Receive Return Label: Once your return is authorized by our system, we will email you a prepaid return shipping label along with explicit packaging instructions.
  3. Ship the Package: Affix the prepaid label securely to your return package and drop it off at the designated shipping carrier location. As returns are entirely free, you will not incur any out-of-pocket mailing expenses.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If an item is found to be defective, damaged, or broken during transit, or if you received the incorrect variant, contact us within 48 hours of delivery. We will fast-track a complimentary replacement or issue a full refund immediately, prioritizing your satisfaction without any extra hurdles.

4. Refund Processing Window (Within 10 Days)

Once your returned package arrives at our processing facility, it will undergo a standard verification check within 2 business days to confirm its contents.

  • Approval Notification: We will send you an automated email confirming that we have received and inspected your item, notifying you of the approval status of your refund.
  • 10-Day Refund Guarantee: Once approved, your refund will be finalized and credited back to your original payment method (Credit Card, PayPal, etc.). We guarantee that all approved refunds are processed and initiated from our system within 10 days of receiving your return.
  • Banking Discrepancies: Please note that financial institutions may require an additional 2 to 5 business days to post the USD funds to your account statement after we have officially issued the credit.